Frequently Asked Questions

Where can I buy Maddie’s?

Maddie’s Atelier is currently available online by preorder, with pickup from our licensed commercial kitchen located at 1155 Lola Street, Units 6–7, Ottawa.

When placing your order, you will select your preferred pickup date and time. Your order will then be freshly ready for you to collect at this same address during your selected pickup window.

Do you operate as a preorder-only atelier?

Yes. Maddie’s operates on a preorder-only basis to ensure freshness, quality, and limited-batch production. Orders must be placed in advance through our online shop.

Do you offer delivery?

Not currently, orders are reserved for curbside pickup to maintain product quality and service flow.

Can I place a same-day order?

No. All orders must be placed in advance. Available dates and pickup windows are shown during checkout.

Can I order a larger quantity or request a custom order?

Larger orders may be accommodated depending on availability and production capacity. For quantities beyond what is listed online, please contact us for a custom quote.

Do you work with local ingredients?

Whenever possible, Maddie’s works with local and regional producers, prioritizing quality, seasonality, and craftsmanship, while honoring classic French techniques.

Do you offer vegan or gluten-free options?

Not yet. Vegan and gluten-free options are in development and will be introduced in the near future.

Do you offer Halal options ?

Yes. Halal-friendly orders can be accommodated upon request. Simply add your requirements in the order notes box at checkout, and our team will prepare your order accordingly. 

How should I store the madeleines?

Madeleines are best enjoyed the day of pickup. If needed, they can be stored in an airtight container at room temperature for up to 24 hours.

I have a question not listed here.

You can reach us via the Contact form and we’ll get back to you as soon as possible.